There are only two institutions on campus that offer banking services – Citibank and the University of Chicago’s Maroon Financial Credit Union, and in case you’re still searching around campus for an ATM by any other name, you’re out of luck. Chances are, you’ll open an account with one or both of these if you haven’t already. We’ll compare the two institutions and examine the University’s special relationship with each.
Maroon Financial Credit Union is a not-for-profit financial cooperative. This means that when you deposit funds into your credit union account, you become a partial owner and participate in the union’s profitability. To join the union, you must be a member of the University of Chicago community. Said its President, Cristian Hernandez, “We exist to exclusively assist the University [of Chicago] community and all their financial affairs.” The pros: the cooperative structure; free checking and savings forever; free ATM access at more than 65,000 ATMs in all 50 states, the UK, and Canada; a clear summary of rates and fees for all products made readily available on their website; automatic payroll deduction. The cons: no credit cards; only two free ATMs on or near campus, with the one 24-hour ATM located two blocks farther west than the Citibank Ellis Street ATMs.
Citibank is an international bank that is a branch of Citigroup. Citigroup is a company owned by its shareholders. Major shareholders include US taxpayers, who own more than a third of Citigroup following the $45 billion bailout in 2008, the government of Singapore, Prince Walid bin Talal of Saudi Arabia, Capital Research Global Investors, Capital World investors, Citigroup employees, and many large asset management and pension funds that manage money for investors. Jared Evans, the manager of the Citibank branch on campus, said, “Because of our location here, we want to offer the best accounts for the students.” The pros: 10 on-campus ATMs, including 3 24-hour ATMs at the Citibank branch on Ellis Street; globality and reach — 1400 branches and free ATMs in 46 countries; student credit card availability, including credit cards for international students; may qualify for Checking Plus Overdraft Protection, which transfers funds from your credit line to your checking account to cover banking transactions for a $10 fee — this prevents checks from bouncing as long as you have enough credit available, 24/7 live person customer service. Neutral: ThankYou Network rewards program. The cons: free checking and savings valid only as long as you are an active enrolled student at U of C, only 26,000 surcharge-free ATMs worldwide.
Both institutions offer the basic cadre of banking services, including online banking (including BillPay), direct deposit, and 24/7 Automated Telephone Banking.
After completing this basic research, I still found it curious that the University’s own homegrown credit union had such a dirth of ATMs on campus. I paid a visit to the credit union and sat down with its President to find out the reason.
Sue: Is it expensive?
Mr. Hernandez: No.
Sue: [The university administration] won’t let you?
Mr. Hernandez: I can’t comment on that.
Sue: Is there a lot of policy to go through?
Mr. Hernandez: No comment.
After several minutes of further questioning, Mr. Hernandez finally replied “We would work on putting ATMs on campus if we were allowed,” but he had no comment on who I could speak to regarding the credit union’s inability to place more free ATM’s closer to campus. Intrigued, I did some digging.
I interviewed John Kroll, the Comptroller of the University. Citing data regarding the phenomenon of colleges in the US fostering exclusive relationships financial institutions, I asked whether the University was aware of any such relationship between the University of Chicago and Citibank. “You’re absolutely right about what takes place around the country,” Mr. Kroll replied, adding that indeed, campus institutions focus on striking a deal with a single financial institution. The deal with Citibank, he explained, started with a “very detailed . . . Request for Information (RFI) and Request for Proposal (RFP) … It was a formal process when all major banks were invited to make a proposal … including the credit union.” This took place at a time when the credit union did not have a big cadre of products (Maroon Financial Credit Union confirmed that it had only opened its doors to students two years ago, and prior to that had served employees of the University and Medical Center). The choice was made to go with Citibank as the on-campus provider, with the provision that the credit union could continue to do business without interruption. As a part of this agreement, the credit union was allowed to have an ATM on campus as long as it was “within the facility space that they are using,” which is the basement of the Administration building on 58th and Ellis. The first right of refusal regarding the placement of ATMs on campus is with Citibank, and unless Citibank specifically waives that right, no other financial institutions may place ATMs on campus.
What did the University get in exchange for granting Citibank these exclusive rights? Mr. Kroll said that globality was a huge motivator since the University has students from all over the world, and in addition cited free checking and savings with no minimum balance, unlimited check writing, no surcharge at Citi ATMs and other ATMs networked with Citi, and twice a year discounted airfare. The most important aspect that drove the deal was that Citibank provides a solution for students when they are away from campus domestically or internationally. The moment that they try to renegotiate the terms of the deal with Citibank to allow students on-campus ATM access for other financial institutions, everything is up for renegotiation, especially regarding anything with the words “no” (i.e. no minimum balance), “no charge,” and “free” (free checking and savings as long as you’re a student at the U. of C.)
But what else does the University get? I asked,
“Does the University profit from this deal?”
“I wish,” Mr. Kroll replied. “Citibank gets a small amount of retail space across from the school. In exchange for that, they pay us rent … The University does not benefit from this deal in a financial way.”
In a follow-up e-mail exchange, I asked about credit companies and credit-card issuing banks. I reproduce the questions and responses here:
Does the University of Chicago disclose students’ contact information to credit card companies or credit card-issuing banks? ***NO***
Do credit card companies or credit-card issuing banks strike partnerships with any University-affiliated group or entity in order to market to the University’s students? ***NO***
Does the University of Chicago have any revenue-generating deals with credit card companies or credit card-issuing banks? ***BASED ON THE TERMS OF OUR CONTRACTUAL TERMS, RELATIONSHIPS WITH CREDIT CARD COMPANIES ARE
CONFIDENTIAL***
I was unable to obtain any further information regarding the last question, but representatives of Chase Bank at the Booth School of Business orientation fair verified that, to their knowledge, they did not pay to have a table at the fair and that they did not pay for student information from the University.
Now, if I may proffer my personal opinion on Mr. Kroll’s response and my advice regarding banking on campus — other than the discounted airfare (which, by the way, was news to me — I’ve never heard of anyone taking advantage of this and have myself always found great rates via price comparison shopping on the Internet. If any of our readers can verify that the offering from Citibank beats those, I would love to hear from you: sue@diskordchicago.com), the globality, and the credit card offering, Maroon Financial has the same services, including unlimited check writing, and they ask only for a $5 minimum balance to open the account, which will probably not break anyone’s back. The move made by the University was a shrewd one in the sense that they are getting terms from Citibank that they would not have gotten without the deal (for example, Citibank does not offer free checking and savings to all college students), whereas Maroon Financial Credit Union would do all of the same things with or without an exclusive deal.
Regarding the lack of a rewards program, Mr. Hernandez of the credit union said, “Our knowledge of rewards is that the consumer ends up paying a lot more than the reward is worth … Obviously, any institution would not offer rewards unless they’re getting a profit off it.” It was not the small size of the credit union that prevents him from offering rewards — he wants to offer simple, easy-to-understand products, and given a very competitive interest rate vs. rewards, he will go with the very competitive interest rates. He does not see the rewards as beneficial. My position on rewards vs. no rewards is neutral, and the interest rates on the savings account won’t make a difference for most of us anyway, who probably have at most a couple thousand dollars in checking or savings at any given time.
The only fee that I’ve ever come across is the overdraft fee — this is $34 at Citibak and $26 and Maroon Financial Credit Union. The 24-hour ATM for the credit union on the first floor of DCAM, two blocks further than the Citibank ATM is indisputably more inconvenient, and DCAM is not a 24-hour building, but if you have your student ID with you the 24-hour security guard will let you into the building as long as you have business there.
Bottom line: If you want a credit card and convenience when you’re traveling abroad and you’re looking to open an account with a bank close to campus, Citibank is the way to go. But it will never cost you anything to have an account with the credit union, which comes with its own set of conveniences. My advice is to open an account with both.
There are only two institutions on campus that offer banking services – Citibank and the University of Chicago’s Maroon Financial Credit Union, and in case you’re still searching around campus for an ATM by any other name, you’re out of luck. Chances are, you’ll open an account with one or both of these if you haven’t already. We’ll compare the two institutions and examine the University’s special relationship with each.
Maroon Financial Credit Union is a not-for-profit financial cooperative. This means that when you deposit funds into your credit union account, you become a partial owner and participate in the union’s profitability. To join the union, you must be a member of the University of Chicago community. Said its President, Cristian Hernandez, “We exist to exclusively assist the University [of Chicago] community and all their financial affairs.” The pros: the cooperative structure; free checking and savings forever; free ATM access at more than 65,000 ATMs in all 50 states, the UK, and Canada; a clear summary of rates and fees for all products made readily available on their website; automatic payroll deduction. The cons: no credit cards; only two free ATMs on or near campus, with the one 24-hour ATM located two blocks farther west than the Citibank Ellis Street ATMs.
Citibank is an international bank that is a branch of Citigroup. Citigroup is a company owned by its shareholders. Major shareholders include US taxpayers, who own more than a third of Citigroup following the $45 billion bailout in 2008, the government of Singapore, Prince Walid bin Talal of Saudi Arabia, Capital Research Global Investors, Capital World investors, Citigroup employees, and many large asset management and pension funds that manage money for investors. Jared Evans, the manager of the Citibank branch on campus, said, “Because of our location here, we want to offer the best accounts for the students.” The pros: 10 on-campus ATMs, including 3 24-hour ATMs at the Citibank branch on Ellis Street; globality and reach — 1400 branches and free ATMs in 46 countries; student credit card availability, including credit cards for international students; may qualify for Checking Plus Overdraft Protection, which transfers funds from your credit line to your checking account to cover banking transactions for a $10 fee — this prevents checks from bouncing as long as you have enough credit available, 24/7 live person customer service. Neutral: ThankYou Network rewards program. The cons: free checking and savings valid only as long as you are an active enrolled student at U of C, only 26,000 surcharge-free ATMs worldwide.
Both institutions offer the basic cadre of banking services, including online banking (including BillPay), direct deposit, and 24/7 Automated Telephone Banking.
After completing this basic research, I still found it curious that the University’s own homegrown credit union had such a dirth of ATMs on campus. I paid a visit to the credit union and sat down with its President to find out the reason.
Sue: Is it expensive?
Mr. Hernandez: No.
Sue: [The university administration] won’t let you?
Mr. Hernandez: I can’t comment on that.
Sue: Is there a lot of policy to go through?
Mr. Hernandez: No comment.
After several minutes of further questioning, Mr. Hernandez finally replied “We would work on putting ATMs on campus if we were allowed,” but he had no comment on who I could speak to regarding the credit union’s inability to place more free ATM’s closer to campus. Intrigued, I did some digging.
I interviewed John Kroll, the Comptroller of the University. Citing data regarding the phenomenon of colleges in the US fostering exclusive relationships financial institutions, I asked whether the University was aware of any such relationship between the University of Chicago and Citibank.
“You’re absolutely right about what takes place around the country,” Mr. Kroll replied, adding that indeed, campus institutions focus on striking a deal with a single financial institution. The deal with Citibank, he explained, started with a “very detailed . . . Request for Information (RFI) and Request for Proposal (RFP) … It was a formal process when all major banks were invited to make a proposal … including the credit union.” This took place at a time when the credit union did not have a big cadre of products (Maroon Financial Credit Union confirmed that it had only opened its doors to students two years ago, and prior to that had served employees of the University and Medical Center).
The choice was made to go with Citibank as the on-campus provider, with the provision that the credit union could continue to do business without interruption. As a part of this agreement, the credit union was allowed to have an ATM on campus as long as it was “within the facility space that they are using,” which is the basement of the Administration building on 58th and Ellis. The first right of refusal regarding the placement of ATMs on campus is with Citibank, and unless Citibank specifically waives that right, no other financial institutions may place ATMs on campus.
What did the University get in exchange for granting Citibank these exclusive rights? Mr. Kroll said that globality was a huge motivator since the University has students from all over the world, and in addition cited free checking and savings with no minimum balance, unlimited check writing, no surcharge at Citi ATMs and other ATMs networked with Citi, and twice a year discounted airfare. The most important aspect that drove the deal was that Citibank provides a solution for students when they are away from campus domestically or internationally. The moment that they try to renegotiate the terms of the deal with Citibank to allow students on-campus ATM access for other financial institutions, everything is up for renegotiation, especially regarding anything with the words “no” (i.e. no minimum balance), “no charge,” and “free” (free checking and savings as long as you’re a student at the U. of C.)
But what else does the University get? I asked,
“Does the University profit from this deal?”
“I wish,” Mr. Kroll replied. “Citibank gets a small amount of retail space across from the school. In exchange for that, they pay us rent … The University does not benefit from this deal in a financial way.”
In a follow-up e-mail exchange, I asked about credit companies and credit-card issuing banks. I reproduce the questions and responses here:
Does the University of Chicago disclose students’ contact information to credit card companies or credit card-issuing banks? ***NO***
Do credit card companies or credit-card issuing banks strike partnerships with any University-affiliated group or entity in order to market to the University’s students? ***NO***
Does the University of Chicago have any revenue-generating deals with credit card companies or credit card-issuing banks? ***BASED ON THE TERMS OF OUR CONTRACTUAL TERMS, RELATIONSHIPS WITH CREDIT CARD COMPANIES ARE CONFIDENTIAL***
I was unable to obtain any further information regarding the last question, but representatives of Chase Bank at the Booth School of Business orientation fair verified that, to their knowledge, they did not pay to have a table at the fair and that they did not pay for student information from the University. (If anyone has a tip, please write me at sue@diskordchicago.com.)
Now, if I may proffer my personal, layman’s opinion on Mr. Kroll’s response and my advice regarding banking on campus — other than the discounted airfare (which, by the way, was news to me — I’ve never heard of anyone taking advantage of this and have myself always found great rates via price comparison shopping on the Internet. If any of our readers can verify that the offering from Citibank beats those, I would love to hear from you: sue@diskordchicago.com), the globality, and the credit card offering, Maroon Financial has the same services, including unlimited check writing, and they ask only for a $5 minimum balance to open the account, which will probably not break anyone’s back. But globality is indeed a critical factor. The single credit union branch location may not affect those who can handle their banking by phone or on-line, but would be an inconvenience to anyone who wants or needs to take care of their banking affairs inside a physical office after moving away from Hyde Park.
The move made by the University was a shrewd one in the sense that they are getting terms from Citibank that they would not have gotten without the deal (for example, Citibank does not offer free checking and savings to all college students), whereas Maroon Financial Credit Union would do all of the same things with or without an exclusive deal.
Regarding the lack of a rewards program, Mr. Hernandez of the credit union said, “Our knowledge of rewards is that the consumer ends up paying a lot more than the reward is worth … Obviously, any institution would not offer rewards unless they’re getting a profit off it.” It was not the small size of the credit union that prevents him from offering rewards — he wants to offer simple, easy-to-understand products, and given a very competitive interest rate vs. rewards, he will go with the very competitive interest rates. He does not see the rewards as beneficial. My position on rewards vs. no rewards is neutral, and the interest rates on the savings account won’t make a difference for most of us anyway, who probably have at most a couple thousand dollars in checking or savings at any given time.
The only fee that I’ve ever come across is the overdraft fee — this is $34 at Citibak and $26 and Maroon Financial Credit Union.
The 24-hour ATM for the credit union on the first floor of DCAM, two blocks further than the Citibank ATM is indisputably more inconvenient. DCAM is not a 24-hour building, but if you have your student ID with you the 24-hour security guard will let you into the building as long as you have business there.
Bottom line: If you want a credit card and convenience when you’re traveling abroad and you’re looking to open an account with a bank close to campus, Citibank is the way to go. But it will never cost you anything to have an account with the credit union, which comes with its own set of conveniences. My advice is to open an account with both.